FAQs
1. Do you customize sizes?
Size Inclusivity At Tevarr: We believe every woman deserves clothing that fits beautifully. We are a size-inclusive brand and offer custom sizing to ensure the perfect fit. If your measurements fall outside our standard size chart, simply share your measurements at checkout, and we'll create your garment just for you. We also customize non-Tevarr designs if they align with our brand ethos.
2. Do you leave margins?
Yes, we do leave margins. All our products are well finished with 1.5-inch margins.
3. Do you offer alterations after purchase?
We offer alterations up to 7 days after purchase.
4. How do I choose the right size for me?
We recommend checking our size chart first. If you need assistance, you can share your body measurements at checkout or contact us via Call/WhatsApp at +91 9777228396 or email tevarrstudio@gmail.com.
5. What are the sizes you generally offer?
We currently offer sizes ranging from XXS to XXXL.
6. I want to cancel my order?
You can cancel your order within 24 hours of placing it. After 24 hours, we provide a credit note that you can use at your convenience for future purchases.
7. Do you offer refunds?
We do not offer refunds due to the time and labor invested in each piece. Refunds are only issued for fulfillment errors, such as receiving a damaged item or wrong design. In these cases, an exchange or credit note is provided.
11. Will the product look the same as the images on the website?
Yes, we make every effort to ensure images accurately depict reality. Discrepancies are minimal and usually depend on screen display settings.
12. How do I make a purchase?
Browse our shop, click 'Add to Shopping Bag' under your desired item, review your cart by clicking the bag icon at top right, and select 'Proceed to Check Out'.
13. Do I need to set up an account to place an order?
Yes. While you can browse without an account, creating one is required to place an order and track your purchases easily.
14. I’ve forgotten my password. What should I do?
Follow the 'FORGOTTEN PASSWORD' link on the Sign-In page to reset your password via email instructions.
What are the accepted payment methods for domestic transactions?
We accept Credit Cards (Visa, Mastercard, Amex), Net Banking, and Debit Cards. Bank transfers are available upon request—contact tevarrstudio@gmail.com or WhatsApp +91 9777228396 for assistance.
Is it safe to use my credit card online at Tevarr?
Yes. We use standard SSL encryption technology to keep your personal and credit card details fully secure through our checkout system.
What if my card has been charged multiple times for the same order?
If charged multiple times due to a gateway issue, contact customer care at +91 9777228396 or email tevarrstudio@gmail.com (Mon-Sat, 10am-6pm) for prompt resolution.
What is the cost of shipping?
We offer free domestic shipping on orders over INR 5,000. Orders under this amount incur a flat INR 100 fee. International shipping is calculated real-time at checkout based on weight and destination.
Do you ship internationally?
Yes, we ship worldwide.
Do you have an express delivery method?
Express delivery can be arranged depending on fabric availability and express courier options for your pin code. Please reach out to us before placing an order.
What is your shipping time?
Orders are dispatched within 10 working days, with delivery expected within 15 days from purchase date. International shipping times vary by location.
How do I track my order?
Once shipped, an email with the AWB tracking number and courier details will be sent to you to track live status on the courier partner's portal.
Who will deliver my order?
Within India, registered couriers complete delivery. Couriers make up to two attempts. If the parcel looks tampered with upon delivery, please reject the package.